Terms and Conditions for Man and Van Crystal Palace

These Terms and Conditions set out the basis on which Man and Van Crystal Palace provides man and van and related removal services within Crystal Palace and surrounding areas. By placing a booking, the customer agrees to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the individual or business that requests and pays for the services.

Company means Man and Van Crystal Palace, the provider of the services.

Services means any man and van, relocation, collection, delivery, packing, loading, unloading, or related services provided by the Company.

Goods means any items, furniture, personal effects, equipment or other property in respect of which the Services are provided.

Service Area means Crystal Palace and the wider local area in which the Company operates its man and van and removal services, including but not limited to surrounding districts and postcodes within normal operating range.

2. Scope of Services

The Company provides man and van and general removal services for domestic and commercial customers, including the collection, transportation and delivery of Goods within the Service Area and to or from other UK locations as agreed at the time of booking.

The specific details of each job, including addresses, dates, times, vehicle size, number of staff, and any additional services such as packing or furniture assembly, will be confirmed at the time of booking and will form part of the contract between the Customer and the Company.

3. Booking Process

3.1 Bookings may be made by the Customer by contacting the Company and providing all required information, including collection and delivery addresses, access details, property type, approximate inventory, preferred dates and times, and any special requirements.

3.2 The Customer is responsible for ensuring that all information provided is accurate and complete. The Company will rely on the information supplied when providing a quotation and planning the Services.

3.3 Any quotation provided by the Company is based on the information supplied by the Customer and is not binding until confirmed by the Company. Quotations may be amended if the information given proves to be inaccurate or incomplete.

3.4 A booking is only confirmed when the Company has accepted the booking details, issued confirmation, and, where applicable, received any required deposit or advance payment. Until confirmation is issued, no contract shall exist between the Customer and the Company.

3.5 The Company reserves the right to refuse or cancel any booking at its sole discretion, for example where the job falls outside the normal Service Area, involves prohibited items, or where safe access cannot be reasonably achieved.

4. Price and Payment

4.1 The price for the Services may be based on an hourly rate, a fixed quotation, or a combination of both, as agreed at the time of booking.

4.2 The price is calculated on the basis of the information provided by the Customer, including the volume and nature of Goods, distance between addresses, access conditions, parking restrictions, the number of staff required, and the anticipated duration of the job.

4.3 The Company reserves the right to adjust the price if, on arrival, the actual job differs significantly from that described at the time of booking, including but not limited to:

a) Substantially more Goods than declared.

b) Additional collection or delivery addresses.

c) Delays caused by the Customer, third parties, or access restrictions.

d) Requirement for extra staff, vehicles, or equipment.

4.4 Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move. The Company may require part payment or a deposit in advance, particularly for larger removals or long-distance work.

4.5 The Company accepts payment by methods agreed in advance with the Customer. The Customer is responsible for ensuring cleared funds are available when payment is due.

4.6 If payment is not made when due, the Company reserves the right to:

a) Charge reasonable interest on overdue amounts.

b) Suspend or cancel further Services.

c) Retain Goods until payment is received in full, subject to applicable law.

5. Customer Responsibilities

5.1 The Customer shall:

a) Ensure that Goods are adequately packed and prepared for transport, unless packing services are specifically included in the booking.

b) Ensure that all Goods to be moved are clearly identified and separated from items not to be moved.

c) Provide safe and reasonable access at both collection and delivery addresses, including any necessary keys, access codes, or instructions.

d) Arrange suitable parking for the Companys vehicles as close as reasonably possible to the property entrances, including any required permits or permissions.

e) Be present or represented at the collection and delivery addresses throughout the move to direct the Company and verify that all Goods are loaded and unloaded as required.

5.2 The Customer shall not request the Company to transport any illegal, dangerous, or prohibited items. The Customer is responsible for declaring any Goods that are fragile, high value, or require special handling.

5.3 The Customer shall ensure that all appliances are disconnected, defrosted, drained, and prepared prior to the move, unless otherwise agreed.

6. Parking, Access and Delays

6.1 The Customer is responsible for securing suitable parking arrangements at both collection and delivery locations. Any parking charges or fines incurred due to inadequate arrangements will be added to the Customer’s invoice.

6.2 The Customer must inform the Company of any access issues such as narrow streets, low bridges, height restrictions, limited loading bays, internal stairs, lifts, or long carrying distances.

6.3 The Company shall not be liable for delays caused by traffic, road closures, weather conditions, third-party actions, or other circumstances beyond its reasonable control. In such circumstances, the Company will use reasonable efforts to complete the Services as soon as reasonably practicable.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by giving notice to the Company as soon as possible.

7.2 The Company may apply cancellation charges as follows, unless otherwise agreed:

a) More than 7 days before the scheduled date: no cancellation charge.

b) Between 3 and 7 days before the scheduled date: the Company may charge up to 50 percent of the quoted price or retain any deposit paid.

c) Less than 3 days before the scheduled date or on the day of the move: the Company may charge up to 100 percent of the quoted price.

7.3 For amendments that reduce the scope or duration of the Services at short notice, the Company reserves the right to charge based on the original booking, particularly where other work has been turned away.

7.4 The Company may cancel or reschedule the Services due to operational issues, vehicle breakdown, staff illness, adverse weather, or other factors beyond its control. In such cases, the Company will seek to agree an alternative date or time with the Customer. The Companys liability will be limited to refunding any amounts paid in advance for Services not provided.

8. Exclusions and Limitations of Liability

8.1 The Company will take reasonable care in handling and transporting the Goods. However, the Customer acknowledges that standard man and van services involve certain risks of damage or loss.

8.2 The Company accepts no liability for:

a) Loss or damage arising from defective or inadequate packing by the Customer.

b) Loss or damage to fragile or high-value items not specifically declared and not specially packed.

c) Damage to Goods where the Customer or a third party has assisted with loading or unloading against the Companys advice.

d) Damage caused by inherent defects, pre-existing damage, wear and tear, or the nature of the Goods.

e) Loss of data, software, or digital content.

8.3 The Company’s liability for loss of or damage to Goods, where it is found to be at fault, shall be limited to the reasonable cost of repair or replacement, subject to a reasonable overall cap per job, unless a higher level of cover has been expressly agreed in writing.

8.4 The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of opportunity, or loss of business arising from or in connection with the Services.

8.5 Nothing in these Terms and Conditions shall limit or exclude any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence or for fraud.

9. Claims and Notification of Loss or Damage

9.1 The Customer must check the Goods as they are unloaded and promptly inform the Company of any apparent loss or damage before the Company leaves the delivery address.

9.2 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services, giving full details of the alleged loss or damage.

9.3 The Customer must provide reasonable evidence of the condition and value of any Goods claimed to be lost or damaged, and must allow the Company a reasonable opportunity to inspect the Goods and investigate the circumstances.

10. Items Excluded from Transport

10.1 The Company does not transport the following items unless expressly agreed in writing:

a) Hazardous, flammable or explosive materials.

b) Illegal substances or items.

c) Live animals or plants.

d) Perishable or refrigerated goods.

e) Cash, jewellery, watches, precious metals, securities or other high-value items.

10.2 If any excluded items are transported without the Companys knowledge, the Company accepts no liability for loss or damage to such items and the Customer shall indemnify the Company for any resulting loss, damage, penalty or expense.

11. Waste and Rubbish Removal

11.1 The Company operates in accordance with applicable UK waste regulations. The Company is not a general waste carrier and may only remove waste where lawful to do so and where such services have been arranged in advance.

11.2 The Customer must not request the Company to dispose of waste unlawfully, including fly-tipping or disposal at unauthorised locations. Any waste removal must comply with relevant environmental and waste management legislation.

11.3 Where the Company agrees to remove waste or unwanted items, additional charges may apply. The Customer is responsible for accurately describing the nature of any waste, including any hazardous or restricted items, so that lawful disposal can be arranged.

11.4 The Customer shall indemnify the Company for any fines, penalties or costs arising from incorrect information provided about waste or from any request by the Customer that would breach waste and environmental regulations.

12. Time Estimates

12.1 Any time estimates for arrival, loading, transit or completion are provided for guidance only and are not guaranteed.

12.2 The Company will use reasonable efforts to adhere to agreed times, but cannot be held liable for delays caused by traffic, weather, accidents, breakdowns, access issues, or other events outside its reasonable control.

13. Storage

13.1 Where the Company agrees to arrange or provide storage for the Customer’s Goods, the terms of storage, including any charges, access arrangements, and notice periods, will be agreed separately or as part of the booking.

13.2 The Company may store Goods with a third-party storage provider. In such cases, the terms and conditions of that storage provider may also apply.

14. Subcontracting

14.1 The Company reserves the right to subcontract some or all of the Services to carefully selected third parties. Where this occurs, the Company shall remain responsible for the proper performance of the contract as a whole, subject to these Terms and Conditions.

15. Privacy and Data Protection

15.1 The Company will collect and process personal data from the Customer only for the purpose of providing the Services, administering bookings, handling payments, and meeting legal obligations.

15.2 The Company will take reasonable steps to keep Customer information secure and will not share personal data with third parties except where necessary to perform the Services, process payments, or comply with legal or regulatory requirements.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any contract between the Customer and the Company, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements, whether written or oral.

17.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that specific contract.

By confirming a booking with Man and Van Crystal Palace, the Customer acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions.



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Our man and van Crystal Palace services offer an affordable way to move your goods

If you're considering moving home, it definitely helps to hire a man and van service that puts a lot of effort into their work. Our staff are definitely the hard working type, and they always go the extra mile. This combined with our affordable price point makes us the best value man and van Crystal Palace service on the market today, and we have no problems with making promises about quality because we're confident in our service. So to join the many other satisfied movers who have hired us in the past, get in touch!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Crystal Palace Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 147 Auckland Rd
Postal code: SE19 2RH
City: London
Country: United Kingdom

Latitude: 51.4134730 Longitude: -0.0772800
E-mail:
[email protected]

Web:
Description: For expert man and van services throughout Crystal Palace, SE19 get in touch with us now! Don’t delay, call today! Get a special offer!
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